Excellence in Customer Service
NAS JRB Fort Worth Homes Recognized for Excellence in Customer Service
This year, military housing residents were asked to provide customer feedback as part of the annual national customer satisfaction survey, also known as the CEL & Associates survey. We are happy to announce that NAS JRB Fort Worth Homes, managed by Balfour Beatty Communities, has earned a Platinum A List award for the Townhouse Area neighborhood and A List awards for the Carswell and Nimitz neighborhoods, as a result of your honest feedback.
As part of the survey, residents graded the property management company on service points from leasing and operations, housing unit features, appearance and condition, as well as quality of maintenance, resolution response time, resident communications, and other important service criteria. In total, Balfour Beatty Communities' Navy Southeast portfolio earned 32 awards across 11 military housing properties, thanks to your participation.
"Best-in-class customer service is what we strive for every day and the CEL resident survey is a critical benchmark of our performance, said Balfour Beatty Communities senior vice president Anne-Marie Niklaus. "Our residents have a choice about where they live and we care deeply about their feedback, suggestions and – ultimately – the quality of their living in a Balfour Beatty Communities-managed property."
As always, your opinion matters to us. If you have any resident queries or suggestions, please contact the Community Management Office at 817-386-5207.